Common Measurement Tool Survey
 
Thank you for agreeing to complete this survey. It will only take a moment of your time and will help us improve our service to you. We respect your privacy, and your responses will stay confidential and anonymous.

What section of the website did you visit? (select 1 or more of the following)
Did you find what you were looking for? (select 1 or more of the following)
How did you first contact the Government of South Australia for the service you are seeking today?
Website
Email
Telephone
Office
Regular mail
Fax
What was the result of this contact?
I got the service I needed
I was referred to another website
I was referred on to another contact within the same department
I was referred on to a different department or agency
I was told that the service was not available, or that I was not eligible
I gave up, or decided that I would try a different method of contact
How satisfied were you with the overall quality of service delivery at this point? Very dissatisfied       Very satisfied

To answer the following questions, please think about the website you have just visited.

Click to indicate how much you agree with each statement: Strongly disagree       Strongly agree N/A
It was easy to find this website
When I got to the site, it was easy to find what I was looking for
I was informed of everything I had to do to get the service
I was treated fairly
The site is visually appealing
The site had the information I needed
I feel confident that my privacy is fully protected on this site
Click to indicate how important this aspect of service is: Not important       Very important
It was easy to find this website
When I got to the site, it was easy to find what I was looking for
I was informed of everything I had to do to get the service
I was treated fairly
The site is visually appealing
The site had the information I needed
I feel confident that my privacy is fully protected on this site

Summary Questions 

  Very dissatisfied       Very satisfied
Overall, how satisfied were you with the amount of time it took to get the service / information?
Overall, how satisfied were you with the accessibility of the service / information?
How satisfied were you with the overall quality of service delivery?
In the end, did you get what you needed?
Yes
No
I got a part of what I needed
Please add any other feedback here:

About You

Gender
Male Female
Age
<18 yrs
18-24 yrs
25-34 yrs
35-49 yrs
50-64 yrs
65+ yrs
How would you describe your computer skills?
I don’t use a computer
Beginner
Intermediate
Advanced
Expert
Survey hosted by Service SA.
Email servicesa@saugov.sa.gov.au for more information.